Service Terms / 服务条款

# AI Marketing Crew Service Terms

Vendor: Deliverychinatown Pte. Ltd.

UEN: 201835327N

Location: Singapore

Service brand: AMC - Your AI Marketing Crew

Version: AMC-SMSA-v1.12

Effective date: 2026-08-31

## Acceptance and Subscription Acknowledgement

This agreement is generated by the AMC subscription workflow. Contract number, package, subscription term, fees, add-ons, payment method and signing date are determined by the submitted order, accepted quotation, invoice, statement of work or written confirmation.

By signing a quotation, accepting an order form or service agreement, ticking the service agreement checkbox, submitting a subscription order, paying for a subscription, creating a brand workspace, or continuing to use AMC services, the Customer acknowledges and agrees to these Service Terms, including GenAI risk acknowledgement, data rights and protection obligations, intellectual property responsibilities, content approval obligations, third-party platform limitations, fee obligations, refund terms and limitation of liability.

This agreement is governed by the laws of Singapore.

## 1. Parties

Customer: the person or organisation subscribing to or using AMC services.

Vendor: Deliverychinatown Pte. Ltd., UEN 201835327N, located in Singapore, operating the service brand AMC - Your AI Marketing Crew.

## 2. Service Description

AI Marketing Crew ("AMC") is a specialised marketing and sales content generation solution that supports brand workspace setup, business and brand context collection, campaign workflow, AI-assisted content generation, media asset management, review and approval workflow, publishing coordination, reporting, recommendations, business data export and handover documentation.

AMC may include AI Staff features that assist with day-to-day operation follow-up, brand voice setting, brand context generation, content drafting, image or video prompt creation, platform-specific copywriting, campaign ideation, review reply suggestions, scheduling workflow, usage reporting and growth review.

## 3. Package Scope

The exact package, subscription term, deliverables, platform coverage, usage limits, fees, add-ons and payment milestones are stated in the accepted quotation, order form, invoice, statement of work or written confirmation. Any item not expressly included in writing is outside the service scope.

Add-on services such as professional on-site content shooting, KOL distribution, multi-outlet support, Dianping operations, ordering or booking site support, platform operations, logistics coordination or customised services are included only if stated in the quotation or order form. Unless expressly stated, third-party vendor charges, creator fees, platform fees, payment processing fees and media spend are borne by the Customer.

## 4. Customer and User Obligations

The Customer must:

- provide accurate company, brand, outlet, product, pricing, promotion, menu, service and business contact information;
- provide timely access, permissions, materials, approvals and authorised decision makers;
- ensure approving users are authorised to approve content and service decisions on behalf of the Customer;
- confirm that customer-supplied materials are owned, licensed or properly authorised for business use;
- inform AMC of restricted claims, regulated products, sensitive topics, licensing restrictions, brand safety restrictions or platform-specific restrictions;
- avoid uploading unnecessary personal data, sensitive personal data, consumer private records, payment card data, NRIC or passport numbers, employee HR data or health data unless separately agreed in writing and legally required safeguards are in place;
- maintain the security of customer accounts, passwords, devices, third-party platform access and authorised users;
- pay approved fees, taxes and customer-borne third-party costs.

## 5. Content Approval and Publishing

Unless an autopilot or pre-approved publishing mode is expressly agreed in writing, all AI-generated or operator-prepared content is draft content until approved by the Customer or an authorised representative.

The Customer is responsible for checking factual accuracy, offer validity, pricing, promotion terms, product availability, regulated claims, legal compliance, brand suitability and commercial suitability before approval.

AMC uses reasonable care but does not guarantee that every platform, legal, regulatory, brand, factual or commercial issue will be detected before publishing.

## 6. GenAI Risk Acknowledgement

The Customer acknowledges that GenAI-assisted outputs may contain errors, incomplete information, unsuitable wording, outdated information, biased assumptions, inappropriate tone, hallucinated details, inaccurate translation, duplicated concepts, or content that may require further review before use.

GenAI tools should not be used as the sole basis for legal, financial, medical, regulatory or other professional advice. Content involving regulated industries, health claims, financial claims, pricing claims, employment claims, public safety, promotions, contests or legally sensitive matters must be reviewed by the Customer and, where appropriate, by qualified professionals before publication.

The Customer must not input confidential, unnecessary personal, sensitive, regulated, illegal, defamatory, discriminatory or third-party proprietary material into AMC unless the Customer has authority to use that material and the use is necessary for the service.

AMC may use safeguards such as restricted prompt guidance, human approval gates, draft status, support escalation, data minimisation, content revision, manual review and operational logging to reduce GenAI risks. These safeguards reduce risk but do not eliminate the Customer's responsibility to review and approve content before external use.

## 7. Data Rights and Protection

AMC uses business profile, brand information, approved assets, campaign briefs, platform or channel configuration, operational records and business contact information for B2B service coordination. The standard AMC service scope is designed around business, brand, campaign and operational data and does not require consumer personal data or sensitive personal data.

The Customer confirms that it has the right to provide, upload and process the business data, brand assets, images, videos, logos, brand guides, sample posts, campaign materials, platform screenshots, account access information and other materials supplied to AMC.

The Customer grants AMC a non-exclusive, worldwide, royalty-free licence during the service term to use customer-supplied materials solely to provide, operate, support, improve, document and hand over the subscribed AMC services for the Customer.

Both parties must keep confidential non-public business information, commercial terms, reports, credentials, customer data and operational records. Where personal data is separately processed, both parties must comply with applicable personal data protection laws, including Singapore PDPA where applicable.

## 8. IP Safeguards for AI-Generated Content

The Customer confirms that all uploaded brand assets, images, videos, logos, brand guides, sample posts, reference materials and campaign materials are owned by the Customer, licensed to the Customer or authorised for the Customer's business use.

The Customer must not request AMC or its AI features to copy competitor content, reproduce third-party campaign slogans, imitate protected brand identities, use famous characters, logos or lyrics without rights, or generate content in a manner that may infringe third-party intellectual property.

AMC may block, revise or mark prompts and draft outputs for manual review where potential IP, brand safety or rights-clearance concerns are identified. AI-generated content remains draft content and must be reviewed and approved by the Customer or an authorised representative before publication or external use.

Customer-supplied materials remain owned by the Customer or its licensors. Final approved campaign materials specifically created for the Customer under the paid package may be used by the Customer for its own business. AMC retains ownership of its platform, software, templates, workflows, prompts, methodologies, reusable frameworks, know-how, internal tools and pre-existing materials.

## 9. Third-Party Platforms

AMC may support workflows for Google Business Profile, Instagram, Facebook, TikTok, WhatsApp, websites, booking links, analytics tools and other third-party platforms.

These terms are between AMC and the Customer only. AMC is not responsible for third-party outages, policy enforcement, account suspensions, API changes, data delays, ranking changes, moderation decisions or platform decisions. The Customer remains responsible for complying with third-party platform terms.

## 10. Fees and Excluded Costs

Fees, payment milestones and billing frequency are stated in the accepted quotation, order form or invoice.

Advertising media spend, PPC, ad buys, boosted posts, purchase of likes or followers, influencer, KOL or creator fees, gifts, meals, transport, outbound marketing, purchased databases, third-party hosting, maintenance, SSL, domain fees, hardware, livestreaming equipment, third-party training courses, platform subscriptions and payment processing fees are excluded unless separately stated.

## 11. Reports and Handover

AMC may provide usage reports, campaign reports, digital asset logs, published content references, analytics summaries and handover checklists.

Upon completion or termination, subject to payment of outstanding fees, AMC will provide reasonable handover of approved strategy documents, campaign reports, customer-owned assets, published content logs and relevant platform access notes where applicable.

## 12. Service Level Agreement, Support and Resolution

AMC provides post-sales support from Monday to Friday, excluding Singapore public holidays, from 09:00 to 18:00 Singapore time via online support, email, contact form or teleconference. Email and contact form requests may be submitted at any time and will be handled during support hours.

AMC will use commercially reasonable efforts to acknowledge, triage and resolve support requests according to the following service levels:

- Critical incident: A production outage or major access failure that prevents the Customer from using core subscribed AMC functions. Target acknowledgement: 1 business day. Target workaround or resolution: 1 business day where the issue is within AMC's control.
- High-priority issue: A material defect affecting an important subscribed workflow while the service remains partly usable. Target acknowledgement: 2 business days. Target workaround or resolution plan: 5 business days where the issue is within AMC's control.
- Standard issue: A product question, non-critical workflow issue, configuration issue or minor defect. Target acknowledgement: 3 business days. Target resolution, support guidance or scheduled fix plan: 10 business days where the issue is within AMC's control.
- General request or change request: General enquiries, training questions, feature requests, content changes, new scope or enhancement requests. Target acknowledgement: 3 business days. Target response, quotation, support guidance or planned handling: 15 business days where commercially reasonable.

Resolution depends on issue severity, Customer cooperation, third-party platform availability, account permissions, supplied information and technical complexity. AMC may provide a workaround, correction, support guidance, escalation plan, change request or scheduled product fix. Issues caused by Customer systems, third-party platforms, missing permissions, unsupported scope, late Customer input, misuse or force majeure are not subject to the target resolution times above.

## 13. Confidentiality and Security

Each party must keep confidential and must not disclose to third parties any non-public business information, commercial terms, reports, credentials, customer data, operational records, technical information or other confidential information received from the other party, except where disclosure is required to provide the services, comply with law, or involve professional advisers, contractors or service providers who are bound by confidentiality obligations.

AMC will apply reasonable administrative, technical and operational security measures appropriate to the service, which may include access control, role-based permissions, operational logging, secure hosting practices, data minimisation, credential handling controls, backup or recovery procedures, and reasonable protection of data in transit where supported by the relevant platform or service provider.

If either party becomes aware of an actual or suspected material unauthorised access, disclosure, loss or compromise affecting Customer data or service credentials, that party must notify the other party without undue delay after confirmation, provide available relevant information, cooperate in reasonable investigation and remediation steps, and take reasonable measures to reduce further risk. The Customer must promptly notify AMC of unauthorised access to Customer accounts, devices or third-party platforms used with the service.

## 14. Support, Changes and Revisions

Standard support covers normal product usage, workflow assistance, package clarification and reasonable troubleshooting. If no revision limit is stated in the quotation, up to 2 revision rounds per campaign asset are included.

Additional revisions, major changes, urgent turnaround, new scope or changes caused by late Customer input may require a change request and additional fees.

## 15. Refunds, Cancellation and Termination

Refunds and cancellations are handled according to the accepted quotation, order form and applicable law. Fees for work already performed, activated subscription periods, completed reports, completed onboarding and delivered assets are non-refundable unless otherwise stated.

AMC may suspend service for non-payment, misuse, security risk or breach after reasonable notice where practicable.

## 16. No Guaranteed Outcomes

AMC will use reasonable care and skill but does not guarantee sales, revenue, profit, ROAS, conversion, reach, followers, likes, engagement, search ranking, Google Maps ranking, review score improvement or third-party platform performance.

KPIs are campaign targets or measurement references, not guaranteed results unless expressly stated in writing.

## 17. Limitation of Liability

To the fullest extent permitted by law, AMC's total liability arising from or relating to the service is limited to the fees paid by the Customer for the affected package during the 3 months immediately before the event giving rise to the claim.

AMC is not liable for indirect, consequential, special, punitive or loss-of-profit damages.

## 18. Acceptance

The Customer accepts these terms by signing the quotation, order form or service agreement, confirming acceptance in writing, ticking the agreement checkbox, submitting a subscription order, paying for a subscription, creating a brand workspace, or continuing to use the service.

---

# AI Marketing Crew 服务条款

供应商：Deliverychinatown Pte. Ltd.

UEN：201835327N

所在地：新加坡

服务品牌：AMC - Your AI Marketing Crew

版本：AMC-SMSA-v1.12

生效日期：2026-08-31

## 接受与订阅确认

本协议由 AMC 订阅流程生成。合同编号、套餐、订阅周期、费用、增值服务、付款方式及签署日期，以客户提交的订单、已接受的报价单、发票、工作说明或双方书面确认为准。

客户签署报价单、接受订单或服务协议、勾选服务协议确认框、提交订阅订单、支付订阅费用、创建品牌工作区，或继续使用 AMC 服务，即表示客户已确认并同意本服务条款，包括生成式 AI 风险确认、数据权利与保护义务、知识产权责任、内容审批义务、第三方平台限制、费用义务、退款条款及责任限制。

本协议受新加坡法律管辖。

## 1. 双方

客户：订阅或使用 AMC 服务的个人或机构。

供应商：Deliverychinatown Pte. Ltd.，UEN 201835327N，位于新加坡，运营服务品牌 AMC - Your AI Marketing Crew。

## 2. 服务说明

AI Marketing Crew（"AMC"）是一套面向市场营销与销售内容生产的专业解决方案，支持品牌工作区设置、业务与品牌背景收集、营销活动流程、AI 辅助内容生成、媒体素材管理、审核批准流程、发布协调、报告、建议、业务数据导出及交接文档。

AMC 可包含 AI Staff 功能，协助日常运营跟进、品牌语气设置、品牌背景生成、内容草稿、图片或视频提示词生成、平台化文案、活动创意、评论回复建议、排期流程、使用报告和增长复盘。

## 3. 套餐范围

具体套餐、订阅周期、交付内容、平台覆盖、使用限制、费用、增值服务及付款节点，以已接受的报价单、订单、发票、工作说明或书面确认为准。未以书面明确包含的项目，均不属于服务范围。

专业到店拍摄、KOL 分发、多门店支持、大众点评/美团运营、点餐或预约网站支持、平台代运营、物流协调或定制服务等增值服务，只有在报价单或订单中明确列明时才包含。除非另有书面约定，第三方供应商费用、达人费用、平台费用、支付处理费用及媒体投放费用由客户承担。

## 4. 客户与用户义务

客户应：

- 提供准确的公司、品牌、门店、产品、价格、促销、菜单、服务及业务联系方式；
- 及时提供访问权限、授权、素材、审批和有权决策人；
- 确保审批用户有权代表客户审批内容和服务决定；
- 确认客户提供的素材已拥有、获得许可或被授权用于商业用途；
- 告知 AMC 受限制声明、受监管产品、敏感主题、许可限制、品牌安全限制或平台特定限制；
- 避免上传不必要的个人数据、敏感个人数据、消费者隐私记录、支付卡数据、NRIC 或护照号码、员工 HR 数据或健康数据，除非双方另有书面约定且已具备法律要求的保护措施；
- 维护客户账号、密码、设备、第三方平台访问权限及授权用户的安全；
- 支付已确认费用、税费及由客户承担的第三方成本。

## 5. 内容审批与发布

除非双方书面明确约定自动发布或预批准发布模式，所有 AI 生成或运营人员准备的内容在客户或授权代表批准前均为草稿。

客户负责在批准前核对事实准确性、优惠有效性、价格、促销条款、产品供应、监管声明、法律合规、品牌适配性和商业适配性。

AMC 将以合理谨慎提供服务，但不保证在发布前发现所有平台、法律、监管、品牌、事实或商业问题。

## 6. 生成式 AI 风险确认

客户理解，生成式 AI 辅助输出可能包含错误、不完整信息、不合适措辞、过时信息、有偏假设、不当语气、虚构细节、不准确翻译、重复创意，或需要进一步审核后才能使用的内容。

生成式 AI 工具不得作为法律、财务、医疗、监管或其他专业建议的唯一依据。涉及受监管行业、健康声明、财务声明、价格声明、雇佣声明、公共安全、促销、比赛或法律敏感事项的内容，客户应在发布前自行审核，并在适当情况下由合格专业人士审核。

客户不得向 AMC 输入机密、不必要个人、敏感、受监管、非法、诽谤、歧视或第三方专有材料，除非客户有权使用该材料且该使用对服务而言必要。

AMC 可通过限制性提示词指导、人工审批节点、草稿状态、支持升级、数据最小化、内容修订、人工复核和运营日志等保护措施降低生成式 AI 风险。但这些措施不能免除客户在对外使用前审核和批准内容的责任。

## 7. 数据权利与保护

AMC 使用业务资料、品牌信息、已批准素材、活动简报、平台或渠道配置、运营记录和业务联系方式进行 B2B 服务协调。标准 AMC 服务围绕业务、品牌、活动和运营数据设计，并不需要消费者个人数据或敏感个人数据。

客户确认其有权提供、上传和处理提供给 AMC 的业务数据、品牌素材、图片、视频、Logo、品牌指南、样例帖子、活动材料、平台截图、账号访问信息及其他材料。

客户授予 AMC 在服务期内一项非独占、全球、免版税许可，仅用于为客户提供、运营、支持、改进、记录及交接其订阅的 AMC 服务。

双方均应对非公开业务信息、商业条款、报告、凭证、客户数据和运营记录保密。如双方另行处理个人数据，均须遵守适用个人数据保护法律，包括适用时的新加坡 PDPA。

## 8. AI 生成内容的知识产权保护

客户确认，所有上传的品牌素材、图片、视频、Logo、品牌指南、样例帖子、参考材料和活动材料均由客户拥有、已授权给客户或已获准用于客户商业用途。

客户不得要求 AMC 或其 AI 功能复制竞争对手内容、复刻第三方活动口号、模仿受保护品牌识别、未经授权使用知名角色、Logo 或歌词，或以可能侵犯第三方知识产权的方式生成内容。

当发现潜在知识产权、品牌安全或权利清理风险时，AMC 可阻止、修改或标记相关提示词和草稿输出并转入人工复核。AI 生成内容仍为草稿，须经客户或授权代表审核批准后方可发布或对外使用。

客户提供的材料仍归客户或其许可方所有。为客户在付费套餐下专门制作并最终批准的活动材料，客户可用于自身业务。AMC 保留其平台、软件、模板、流程、提示词、方法论、可复用框架、专有知识、内部工具和既有材料的所有权。

## 9. 第三方平台

AMC 可支持 Google Business Profile、Instagram、Facebook、TikTok、WhatsApp、网站、预约链接、分析工具及其他第三方平台相关工作流。

本条款仅约束 AMC 与客户。AMC 不对第三方平台故障、政策执行、账号暂停、API 变更、数据延迟、排名变化、审核决定或平台决定负责。客户仍须遵守第三方平台条款。

## 10. 费用与不包含成本

费用、付款节点和账单频率，以已接受的报价单、订单或发票为准。

广告媒体费用、PPC、广告购买、帖子加热、购买点赞或粉丝、达人/KOL/创作者费用、礼品、餐食、交通、外呼营销、购买数据库、第三方托管、维护、SSL、域名费用、硬件、直播设备、第三方培训课程、平台订阅和支付处理费用，除非另有书面说明，均不包含在服务费内。

## 11. 报告与交接

AMC 可提供使用报告、活动报告、数字素材日志、已发布内容记录、数据分析摘要和交接清单。

服务完成或终止时，在客户结清未付款项的前提下，AMC 将合理交接已批准策略文件、活动报告、客户自有素材、已发布内容日志以及适用的平台访问说明。

## 12. 服务支持与问题解决

AMC 在新加坡公共假期除外的周一至周五 09:00 至 18:00（新加坡时间）通过在线支持、电子邮件、联系表单或远程会议提供售后支持。电子邮件和联系表单可随时提交，并将在支持时间内处理。

AMC 将以商业上合理努力按以下服务等级确认、分流并处理支持请求：

- 关键事故：生产环境故障或重大访问故障，导致客户无法使用已订阅的 AMC 核心功能。目标确认时间：1 个工作日。若问题属于 AMC 可控范围，目标替代方案或修复时间：1 个工作日。
- 高优先级问题：影响重要订阅流程的重大缺陷，但服务仍可部分使用。目标确认时间：2 个工作日。若问题属于 AMC 可控范围，目标替代方案或解决计划：5 个工作日。
- 标准问题：产品咨询、非关键流程问题、配置问题或轻微缺陷。目标确认时间：3 个工作日。若问题属于 AMC 可控范围，目标解决、支持指引或排期修复计划：10 个工作日。
- 一般请求或变更请求：一般咨询、培训问题、功能建议、内容修改、新范围或增强需求。目标确认时间：3 个工作日。商业上合理情况下，目标回复、报价、支持指引或计划处理时间：15 个工作日。

解决时间取决于问题严重程度、客户配合、第三方平台可用性、账号权限、客户提供信息及技术复杂度。AMC 可提供替代方案、修正、支持指引、升级计划、变更请求或排期产品修复。由客户系统、第三方平台、权限缺失、未支持范围、客户延迟输入、误用或不可抗力导致的问题，不适用上述目标解决时间。

## 13. 保密与安全

双方均须对从对方获得的非公开业务信息、商业条款、报告、凭证、客户数据、运营记录、技术信息或其他保密信息保密，不得向第三方披露，除非披露是为提供服务、遵守法律，或涉及受保密义务约束的专业顾问、承包商或服务供应商。

AMC 将采用适合服务性质的合理行政、技术和运营安全措施，可能包括访问控制、基于角色的权限、运营日志、安全托管实践、数据最小化、凭证处理控制、备份或恢复程序，以及在相关平台或服务商支持时对传输中数据进行合理保护。

如任一方发现影响客户数据或服务凭证的实际或疑似重大未经授权访问、披露、丢失或泄露，应在确认后无不当延迟通知另一方，提供可用相关信息，配合合理调查和补救，并采取合理措施降低进一步风险。客户应及时通知 AMC 涉及客户账号、设备或第三方平台的未经授权访问。

## 14. 支持、变更与修订

标准支持包括正常产品使用、流程协助、套餐说明和合理故障排查。如报价单未列明修订次数，每个活动素材包含最多 2 轮修订。

额外修订、重大变更、紧急交付、新范围或因客户延迟输入导致的变更，可能需要变更请求并产生额外费用。

## 15. 退款、取消与终止

退款与取消按已接受的报价单、订单及适用法律处理。已执行工作、已激活订阅周期、已完成报告、已完成 onboarding 和已交付素材的费用，除非另有说明，均不予退款。

AMC 可在可行情况下给予合理通知后，因未付款、误用、安全风险或违约而暂停服务。

## 16. 不保证结果

AMC 将以合理谨慎和技能提供服务，但不保证销售额、收入、利润、ROAS、转化、触达、粉丝、点赞、互动、搜索排名、Google Maps 排名、评分提升或第三方平台表现。

除非书面明确保证，KPI 为活动目标或衡量参考，并非保证结果。

## 17. 责任限制

在法律允许的最大范围内，AMC 因服务产生或与服务相关的总责任，以客户在导致索赔事件发生前 3 个月内为受影响套餐支付的费用为上限。

AMC 不对间接、后果性、特殊、惩罚性或利润损失承担责任。

## 18. 接受

客户通过签署报价单、订单或服务协议、书面确认接受、勾选协议确认框、提交订阅订单、支付订阅费用、创建品牌工作区或继续使用服务，即接受本条款。